• Minimum rental: One day (weekday), two days (weekend); public holidays may differ.
• Extensions often allowed via app or website if done 3 hours before current booking ends.
• Deposits held via preauthorization on credit cards, refunded post-inspection. Cash deposits are discouraged.
• Amount typically varies by vehicle category (e.g., AED 1,000–2,500).
• Note: Some customers report long delays or lack of refund. One review stated: “if you are a tourist … your deposit will not be returned … only excuses” or “they take the deposit from card… and don’t return before a month,” indicating a need for clarity and better practices.
• Mileage allowance: Commonly ~250 km/day; excess typically charged per km (e.g., AED 0.50/km).
• Fuel policy: Return with same fuel level; otherwise, replacement charges apply.
• Vehicles come with comprehensive insurance; excess typically AED 1,500 for at fault incidents.
• Non-policy-compliant damage (e.g., no police report, hit-and-run) usually not covered—customer bears full cost.
• In case of total loss, customer may owe 20–30 % of vehicle’s value depending on vehicle age.
• Traffic fines: Amount of fine + AED 20 admin fee.
• Salik (toll): AED 5 per crossing.
• Smoking inside vehicle may incur charges up to AED 500 or more.
• 2-hour grace period after end of rental; late returns typically incur full day charge.
• Rental periods charged on a 24 hour cycle.
• No racing, off-roading, driving in standing water, or outside the UAE unless explicitly authorized.
• Smoking, unauthorized stickering, or failure to maintain the vehicle may result in penalties or fees.
• Deposits are usually refunded within a period (e.g., 30 days after return) to cover any late-notified infractions.
• However, many consumer reports (see below) flag rental companies for delaying or not returning deposits—highlighting the necessity for clear T&C:
• Rental charges typically due upon return; monthly rentals may require invoice with payment within a set window.